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Everything you need to know about returns and exchanges.
At Kamdel’s Hub, we want our customers to be satisfied with their purchases. We handle returns and refunds fairly and in accordance with applicable Nigerian consumer-protection requirements.
If you receive an item that is defective, damaged, unsafe, incorrect, or does not meet the applicable quality requirements, please contact us promptly.
Depending on the circumstances, we may arrange for the item to be repaired, replaced, or refunded, in accordance with applicable law and our assessment of the issue.
The Federal Competition and Consumer Protection Act provides consumer protections relating to the quality and safety of goods and, in certain circumstances, allows consumers to return defective goods and receive repair, replacement, or a refund.
For products that are eligible for return because you have simply changed your mind, the item should generally be unused, undamaged, and in its original condition and packaging, and the return must be made within a reasonable period.
Some products may be excluded from change-of-mind returns because of their nature, including certain food, grocery, hygiene, or personalised products.
For food and grocery items, returns are generally considered where the product is damaged, spoiled, expired, contaminated, incorrect, or otherwise not of acceptable quality.
For food-safety reasons, we may not accept returns of opened or used food products unless the issue concerns a defect or quality problem.
For appliances and household products, the item may be eligible for return, repair, replacement, or refund where it is defective, damaged, incorrect, or does not meet applicable quality requirements.
Warranty conditions may also apply where a manufacturer or supplier warranty is provided.
To request a return, please contact us with:
Your order number
Name and contact details
The product involved
A description of the issue
Photographs or videos where appropriate
We will review the request and let you know the next steps.
Where a refund is approved, we will communicate the refund method and expected processing time.
Refunds will normally be made through the appropriate payment method or another mutually agreed method, subject to applicable law.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot lawfully be excluded under Nigerian law. Kamdel Hub reserves the right to review each return or refund request based on the nature and circumstances of the purchase.
For assistance:
Phone/WhatsApp: +2348169051062
Email: kamdelstores.ng@gmail.com